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Home :: Right of withdrawal

Right of withdrawal

Reflection period / right of withdrawal:
 
It may happen that you want to return an order. Perhaps because the product does not like it or maybe there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. Consult the website of your carrier for the rates of the return.
Although the costs are higher, we advise you to send the return mail registered and insured.
 
If you use your right of withdrawal, the product with all accessories and in original condition and packaging will be returned to the trader. To exercise this right, you must complete the return form and return it to us. This can be done by e-mail, fax and post. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
 
If the product is damaged or packaging are damaged more than necessary to try the product, we can pass on to you the value of the product. So treat the product with care and make sure that it is well packaged during a return.
Please note: You must first send the completed Reight of withdrawal form form to us before the product can be sent.

Download here the form for Right of withdrawal.

 

Costs for return shipment:

For both the return of goods as result of using the right of withdrawal, as well as for the return of goods for a guarantee claim, the risk and the costs incurred for the return shipment are fully for the buyer.

Although the costs are higher, we advise you to send the products insured and with signature for receipt to us)

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